narutobet Casino & Sportsbook FAQ

We require two documents for KYC: a government-issued ID and proof of address. Your ID must show your full name, date of birth, and ID number—accepted formats include a national ID card, passport, or driver's licence. Your proof of address must be dated within the last three months and show your full name and current residential address; a utility bill, bank statement, or rental agreement all qualify.

Upload both documents in colour, clearly legible, and matching the name on your narutobet account. Verification typically completes within a few hours during business hours. If your documents are rejected, our support team will explain why and ask you to resubmit corrected versions.

On the login page, click "Forgot your password?" and enter your narutobet username or email address. We'll send a password reset code to your registered email within minutes. Open the email, copy the code, and paste it on the reset form along with your new password. Once you submit, your password updates immediately and you can sign in with your new credentials.

If you don't receive the email, check your spam folder. If the email still doesn't arrive after five minutes, contact our support team and we'll reset it manually. Never share your password reset code with anyone—narutobet staff will never ask for it.

Your narutobet username cannot be changed once your account is created—choose carefully at registration. You can update your email address in your account settings after KYC verification is complete. Go to Account Settings, select Email, and follow the verification process; we'll send a confirmation code to both your current and new email addresses.

If you need to change either your username or email for a valid reason after account creation, contact our support team and explain your situation. We may be able to help depending on your account status and history.

Yes, narutobet accepts deposits and withdrawals via all four banks. online payment, e-wallet, mobile banking, and local payment transfers settle according to each bank's processing schedule—typically within one business day. When you initiate a bank transfer withdrawal, we process your request within 24 hours of approval; the remaining time depends on your bank's settlement window.

Mobile wallets—online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—settle much faster, often in minutes. If your bank transfer doesn't arrive within two business days, contact our support team with your transaction reference number and we'll investigate.

Minimum deposits vary by payment method. Mobile wallets like mobile banking, local payment, online payment, and e-wallet typically have lower minimums than bank transfers. You'll see the minimum for your chosen method displayed at checkout—just select your payment option and the minimum will appear automatically.

We recommend depositing an amount that lets you explore your preferred games or markets comfortably. There's no maximum account preferences, and your balance rolls over indefinitely if you don't play it immediately.

Our live chat team is available during business hours. You can access chat through the support icon in your account dashboard or on our website. If live chat is offline, you can leave a message and our team will respond via email within two business days. For urgent payment or account issues, live chat is your fastest option when available.

You can also email our support team directly or use the in-app contact form anytime—we aim to respond to all inquiries within 24 hours.

If a deposit fails, the transaction is reversed automatically and no money enters your narutobet account. Your payment provider will show the failed status within 24 hours; wait for this confirmation before retrying. If a withdrawal doesn't complete, the funds return to your narutobet balance and you can retry with a different method or contact support.

Bank transfers and mobile wallet transfers occasionally fail due to network issues or temporary payment-provider outages. Always check your bank or wallet app to confirm the transaction status before assuming it failed on narutobet's end. If you believe funds were deducted but didn't arrive in your account, gather your transaction receipt and contact our support team with the details—we'll investigate and correct any error.

Weekly cashback is calculated on your net loss for the week (all amounts wagered minus all amounts won). Your narutobet tier determines your cashback percentage—higher tiers earn better rates. Cashback is credited automatically every Monday morning, no playthrough required, and you can withdraw it immediately or use it for further activity.

To see your current tier and cashback percentage, go to your account dashboard under "Loyalty" or "Promotions." Your tier resets monthly based on your activity from the previous month. Higher-tier members also unlock faster withdrawal processing and exclusive promotions during major tournaments like Liga 1 and Piala AFF.

Your narutobet tier is determined by your monthly activity score, which tracks deposits, bet volume, and gameplay frequency. Higher activity moves you up the tier ladder; lower activity may move you down. Each tier unlocks a specific weekly cashback percentage plus benefits like faster customer support response and exclusive promotional offers.

You can view your current progress toward the next tier in your account dashboard. Tier resets happen on the first day of each month, and your new tier reflects your previous month's activity. Tiers carry over indefinitely—there's no penalty for inactivity beyond potentially dropping to a lower tier the following month.

Before your first session, read our Terms & Conditionswhich cover account eligibility, prohibited conduct, and dispute resolution. Review the game-specific rules for your chosen market—football betting rules differ from live-dealer blackjack, which differ from slot mechanics. Each game category displays its rules in the lobby or under "How to Play."

Also check our Legal Notice to confirm that narutobet services are available in your jurisdiction. Finally, familiarize yourself with settlement timing: football markets settle after the final whistle; live-dealer hands settle instantly; slot spins pay out immediately. This prevents confusion about when your bets close and winnings credit your account.

Football markets on narutobet settle based on the final result at the end of regulation time (subject to verification plus official stoppage time). Markets include match winner, total goals, both teams to score, Asian handicap, and first goalscorer. If a match is abandoned or postponed, unplayed markets are voided and stakes returned; however, if the match is replayed within a reasonable period, markets remain active for the rescheduled date.

For major tournaments like Liga 1, Piala AFF, and Champions League, we offer both pre-match and live in-play markets. Live markets update odds in real time and settle immediately after the final whistle. Check the market description to confirm settlement terms for any league or tournament-specific rule variations.

Our live-dealer tables stream real dealers and physical cards or wheels from multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place bets on your screen; the dealer executes the hand or spin in real time and settles outcomes instantly. Stakes are deducted and wins credited to your account as soon as the result is determined.

All live-dealer games operate on standard rules displayed in the game lobby. Chat is available to communicate with the dealer, though remember dealers cannot discuss strategy or odds with players. Games run 24/7 with multiple tables at different stakes available.